Shopify Order Lookup via WhatsApp AI
6 min read
Quick Summary
Connect your Shopify store to WAutoAI and let customers check their order status, track shipments, and ask about products — all through WhatsApp. No need to log into your store. Just send a message like "Where's my order?" and the AI handles the rest using the Shopify Admin API.
⚠️Prerequisites
- A WAutoAI Pro or Enterprise plan
- A Shopify store with admin access
- Permission to create private apps in Shopify
Step-by-Step Guide
Log in to your WAutoAI dashboard and click 'Integrations' in the sidebar.
Open your Shopify admin panel at admin.shopify.com. Go to Settings → Apps and sales channels → Develop apps.
Click 'Create an app', give it a name (e.g., 'WAutoAI Integration'), and create the app.
Under 'Admin API integration', configure the scopes. Select 'read_orders' and 'read_products' under the Orders and Products sections.
Click 'Install app', then reveal the Admin API access token. Copy it immediately — you won't see it again.
Go to Integrations in WAutoAI, paste your store domain (e.g., mystore.myshopify.com) and the Admin API access token.
Click 'Connect Shopify'. WAutoAI will validate the credentials — you'll see 'Shopify connected successfully' when done.
Example Customer Queries
Once connected, your customers can ask your AI agent questions like:
Troubleshooting
"Invalid Shopify credentials" error
Double-check your store domain (should be mystore.myshopify.com) and Admin API access token. The token must have read_orders andread_products scopes. If you lost the token, create a new one in Shopify admin.
AI says "No orders found" for real orders
This typically happens when the customer provides a wrong order number. The AI searches by order name (e.g., #1001) or email. Make sure the customer provides the exact order number from their confirmation email.